For genuine emergencies such as burst pipes, severe leaks, or complete drainage blockages, we aim to arrive within 60 minutes for most areas in Singapore. Our 24/7 emergency hotline connects you directly to our dispatch team who will send the nearest available technician. Response times may vary slightly depending on your location and current traffic conditions, but we prioritize urgent situations. We carry fully equipped vans with common parts and tools, allowing us to resolve many emergency issues on the first visit without needing to return for supplies.

Our standard callout fee starts from SGD 80 for diagnostic visits during regular hours (Monday-Friday, 9am-6pm). This includes inspection and assessment of the issue. Actual repair costs depend on the specific work required, parts needed, and complexity. We provide transparent quotations before starting any work, so you know exactly what you'll pay. Weekend and after-hours services incur additional charges. For routine maintenance or scheduled installations, we offer fixed-price packages. All prices include GST, and we accept cash, PayNow, bank transfer, and major credit cards.

Yes, we stand behind our workmanship with a 90-day warranty on all labor. This covers any issues arising from our installation or repair work. Parts and fixtures come with manufacturer warranties ranging from 1 to 5 years depending on the brand and product. We only use quality components from established suppliers. If you experience any problems within the warranty period related to our work, we'll return to rectify the issue at no additional charge. Keep your invoice as proof of service for warranty claims.

We handle all types of blockages including kitchen sinks clogged with grease and food debris, bathroom drains blocked by hair and soap scum, toilet bowls obstructed by foreign objects or excessive tissue, floor traps filled with sediment, and main drainage lines affected by tree roots or structural issues. Our equipment includes manual plungers, drain snakes, high-pressure water jetting machines (up to 3000 PSI), and CCTV inspection cameras for difficult cases. Most residential blockages can be cleared within 30-60 minutes. For severe or recurring blockages, we investigate the root cause and recommend permanent solutions.

Absolutely. We have extensive experience working in HDB flats across all generations, from older estates to BTO developments. We're familiar with HDB regulations regarding renovation works and know which repairs require approval. Common HDB issues we address include leaking service yards, corroded galvanized pipes needing replacement with PVC or copper, shared riser blockages, water heater installations complying with HDB guidelines, and toilet renovations. We can also liaise with Town Councils when necessary for issues affecting common areas or multiple units. Our technicians understand the unique layout and systems in HDB properties.

First, locate your main water shut-off valve (usually near the water meter or entrance) and turn it clockwise to stop water flow. Place buckets or towels to contain water and prevent damage to flooring and belongings. If the leak is from a specific fixture, use the isolation valve for that fixture if available. Turn off electricity in affected areas if water is near electrical outlets or appliances. Take photos for insurance purposes if significant damage has occurred. Then call our emergency hotline immediately. While waiting for our technician, try to identify the leak source if safe to do so, as this information helps us prepare the right tools and parts.

Yes, we install, service, and repair all types of water heaters including instant heaters, storage tank heaters, and gas heaters. Our technicians are trained to work with major brands like Ariston, Rheem, Joven, and Rubine. Installation includes proper electrical connections (by licensed electricians when required), water supply connections, mounting, and testing. We ensure compliance with Singapore safety standards. For repairs, we diagnose issues such as no hot water, insufficient heating, leaking tanks, faulty thermostats, and heating element failures. We stock common spare parts and can source specialized components within 1-2 working days.

For typical residential properties, we recommend annual inspections covering all taps, pipes, toilet cisterns, water heaters, and drainage systems. Older properties (over 20 years) benefit from bi-annual checks, especially if you have galvanized pipes prone to corrosion. Commercial properties with higher usage should schedule quarterly maintenance. Regular servicing helps identify small issues before they become expensive emergencies, extends the lifespan of fixtures, maintains water efficiency, and ensures compliance with building regulations. Our maintenance packages include thorough inspections, minor adjustments, cleaning of aerators and traps, and a detailed report with recommendations for any necessary repairs or upgrades.

Yes, we use specialized leak detection equipment including acoustic listening devices, thermal imaging cameras, and moisture meters to locate hidden leaks within walls, under floors, or in concealed pipes. Signs of hidden leaks include unexplained increases in water bills, damp patches on walls or ceilings, musty odors, or the sound of running water when all taps are off. Our non-invasive detection methods minimize the need for exploratory hacking. Once located, we provide options for repair that cause the least disruption to your property. Early detection prevents extensive water damage, mold growth, and structural issues.

We accept multiple payment options for your convenience: cash, PayNow (scan QR code or transfer to our registered number), bank transfer (DBS, OCBC, UOB), and major credit cards (Visa, Mastercard, American Express). Payment is typically due upon completion of work. For larger projects exceeding SGD 1,000, we may request a 30% deposit before starting, with the balance payable upon completion. We issue proper invoices with GST breakdown for all transactions. For corporate clients, we offer NET 30 payment terms upon approval. All prices quoted include GST at the prevailing rate.

All our technicians hold relevant certifications and have completed training in their specialized areas. Our company maintains comprehensive public liability insurance covering up to SGD 1 million for property damage and accidents. We are registered with the Building and Construction Authority (BCA) and comply with all regulatory requirements for trade work in Singapore. Our team undergoes regular skills upgrading and safety training. When electrical work is required in conjunction with installations, we engage licensed electricians holding valid PUB licenses. You can request to see credentials upon arrival if desired.

Low water pressure can result from several factors: clogged aerators on taps (easily cleaned), partially closed isolation valves, corroded pipes restricting flow, leaks reducing system pressure, or issues with the building's water supply system. We systematically diagnose the cause by testing pressure at different points, inspecting visible pipes, and checking valve positions. Solutions range from simple aerator cleaning (takes 5 minutes) to pipe replacement for severe corrosion. In some cases, installing a water pressure booster pump may be necessary, particularly in older buildings or upper floors. We explain all options with cost estimates before proceeding.

Yes, we handle all aspects of bathroom and kitchen renovations including relocating or installing new sinks, toilets, showers, bathtubs, and kitchen fixtures. We work with your contractor or interior designer to ensure proper water supply and drainage connections. Our scope includes concealed piping, waste pipe installation, floor trap positioning, and testing for leaks before reinstatement work. We can advise on fixture placement for optimal water pressure and drainage efficiency. For HDB renovations, we're familiar with approval requirements and can help prepare necessary documentation. We coordinate timing with other trades to keep your renovation on schedule.

Older properties often have galvanized steel pipes that corrode over time, causing rust-colored water, leaks, and reduced pressure. Replacement with PVC (for drainage) or copper/PEX (for water supply) eliminates these issues. The process involves shutting off water, removing old pipes, installing new ones, and testing thoroughly. Depending on property size and pipe accessibility, replacement takes 1-3 days. Some hacking of walls or floors may be necessary, followed by reinstatement. We provide detailed quotations covering all aspects including materials, labor, hacking, and making good. Modern pipes last 30-50 years with minimal maintenance, making replacement a worthwhile long-term investment.

Yes, we serve commercial clients including offices, retail shops, restaurants, hotels, and industrial facilities. Commercial work requires understanding of higher capacity systems, compliance with stricter regulations, and minimal disruption to business operations. We offer scheduled maintenance contracts, emergency response services, and project-based installations. Our team can work during off-hours to avoid interfering with business activities. We're experienced with commercial-grade fixtures, grease traps, backflow prevention devices, and large-scale drainage systems. For restaurants and F&B establishments, we understand health regulations and can provide documentation for inspections. Contact us to discuss customized service agreements for your business.

Prevention saves money and hassle. For drains, avoid pouring grease down sinks, use drain strainers to catch hair and debris, and flush drains weekly with hot water. Don't flush anything except toilet paper down toilets. Check under sinks periodically for moisture indicating leaks. Inspect visible pipes for corrosion or drips. Clean tap aerators every few months to maintain pressure. Have water heaters serviced annually to prevent element failure. Know where your main shut-off valve is located. Address small leaks promptly before they worsen. In older properties, consider proactive pipe replacement rather than waiting for failures. These simple practices significantly reduce emergency situations.

To help us serve you efficiently, provide your complete address including unit number, contact number, and a clear description of the problem. Mention when the issue started, whether it's getting worse, and any actions you've already taken. For leaks, describe the location and severity. For blockages, specify which fixture is affected and whether multiple drains are slow. Let us know your property type (HDB, condo, landed) and approximate age. Mention if you need urgent service or can schedule for a specific time. If you have photos or videos of the issue, you can send them via WhatsApp to help our technician prepare appropriately.

We're happy to share testimonials from satisfied customers. You can find reviews on our website and Google Business profile where clients have shared their experiences with our service quality, response time, and professionalism. We've completed thousands of jobs across Singapore for both residential and commercial clients. Many customers return to us for subsequent work and refer us to friends and family. We can also provide references for specific types of projects similar to yours upon request. Our reputation is built on consistent quality work, transparent pricing, and reliable service. We encourage you to read reviews to understand what you can expect when working with us.